Level 1. Assess current performance

We quickly and objectively assess the integrity of your current sales and service structures and processes. Using The Next Level’s Customer Facing Scoreboard(1) we assess the degree to which your business is measuring the right things, in the right way, to get the right results.

We survey your customers to get their input on what is really important in regards to sales and service delivery and how you are performing compared to competitors, to measure sales effectiveness.

The snapshot assessment

What should we measure and do differently

The snapshot assessment can score your customers’ perception on product/service delivery importance and comparative performance (see Graph 1 below). It can also score the process-rules-tools robustness of your order-to-delivery process. (see Order to Delivery Process graph below). It can also similarly score the process-rules-tool robustness of your sales process (see Sales Process graph below). Finally, the snapshot assessment can also audit your current customer facing scoreboard and tell you what you should be measuring that is currently absent, and what you should be measuring differently. (see Customer Facing Scoreboard Audit graphs below).

(1) The Next Level Customer Facing Scoreboard measures critical sales & service activity inputs and process outputs at the interface between the organisation and the customer.

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