- An 8% increase in total health dollar sales
- A 14% increase in total health sales profit, indicating that although fewer items were sold, the items sold were higher value AND higher margin products.
- A 10% increase in total health dollars per script
- A further 20% increase in total health dollars per script is now targeted for next year.
The old saying is true; you can’t manage what you can’t measure. The commercial benefits of measuring dispensary team customer engagement, and proactively implementing the changes accordingly, cannot be disputed.