On average, more than 50% of a customer visit to a pharmacy is spent idle.
How does your pharmacy compare?
We’ve done the math on pharmacy performance, and it boils down to one very troubling reality: for every moment a customer is left disengaged, you are leaving money on the table.
But there’s a flip side to that. By making some quite specific changes, you can expose some quite significant opportunities to drive reduced cost, increased customer satisfaction, and higher revenue.
All too often however, it can be hard to know where you stand, let alone what to change and how to improve. That’s where we come in. With more than 6 years of experience helping leading Australian pharmacies optimise their processes, we’ve developed a clear process to help you make the most of each and every customer interaction.
Everyone thinks they are the exception. But chances are, you’re not!
We’ve had the unfortunate task of highlighting to numerous pharmacies where exactly their gaps exist, and then the pleasure of helping them turn those around for improved results.
We do this by helping you to:
Quantify your reality
Understand what you’re currently tracking at, and how that translates into a platform for growth.
Implement the change
Effectively implement recommended improvement strategies to see immediate results.
Benchmark against your peers
Gain valuable insight into how your pharmacy is performing against others like you.
Increase sales (conversation) skills
Drive increased revenue by making the most of every single customer interaction.
Identify opportunities for improvement
Identify opportunities for improvement to help accelerate your growth even further.
Stay ahead of the game by continuing to improve your pharmacy operations into the future.
It’s a difficult environment to play in right now.
As you know, the profitability of Australian retail pharmacy has never been under more pressure. While research shows that the most common approaches contemplated by owners in response is to cut costs (wages), ramp up generic substitution, or simply do nothing to change, these approaches tend to have some quite adverse consequences of their own.
However, as the industry continues to mature and customer engagement becomes the differentiating factor, winning pharmacies will compete on their ability to provide valuable health advise and convert this to revenue and margin growth.
The Next Level is part of the ‘Health Destination team’ working together with the PSA to help you become a Health Destination Pharmacy. Click here for further details about the trial and why you MUST join us and become a leading Health Destination Pharmacy.
Take your first step towards the successful pharmacy of the future.
Nicky Muscillo, Pharmacist / Partner , Terry White Chemists Cooparoo.
“With Next Level’s services, we were able to gather exciting data, helping to direct the right resources to the right places. In the end the customer, the team and our pharmacy reaped the benefits”
Nick Logan, Pharmacist , Pharmacist Advice, Artarmon Inner Sydney
“The Next Level was able to accurately and quantitatively measure and report the length of our quality interactions with consumers. This enabled us to improve our service and profitability”
Christine Richardson, Pharmacy Owner , Amcal, North Queensland
“The Health Destination service delivered a real analysis in real time with real pharmacists and real customers. As a result I have been able to ensure every prescription customer has a meaningful engagement with a pharmacist on every visit”
Adele Dannals, Pharmacist , Huonville Pharmacy
Michael Grace, Proprietor , Huonville Pharmacy
Sheryl Munday , HSN Management Pty Ltd
Mina Boutros, Managing Pharmacist , Terry White Narre Warren
Taraleigh Beecher, Professional Services Support Pharmacist , Good Price Pharmacy Warehouse QLD
The NEXT level audit and then changes to the store have been extremely beneficial. They have help in changing to a forward pharmacist culture at our Mt Gravatt store. Our customers have responded very positively to increased pharmacist engagement and this has