On average, more than 50% of a customer visit to a pharmacy is spent idle.

How does your pharmacy compare?

We’ve done the math on pharmacy performance, and it boils down to one very troubling reality: for every moment a customer is left disengaged, you are leaving money on the table.

But there’s a flip side to that. By making some quite specific changes, you can expose some quite significant opportunities to drive reduced cost, increased customer satisfaction, and higher revenue.

All too often however, it can be hard to know where you stand, let alone what to change and how to improve. That’s where we come in. With more than 6 years of experience helping leading Australian pharmacies optimise their processes, we’ve developed a clear process to help you make the most of each and every customer interaction.

Get in touch now to learn how we can help

Everyone thinks they are the exception. But chances are, you’re not!

We’ve had the unfortunate task of highlighting to numerous pharmacies where exactly their gaps exist, and then the pleasure of helping them turn those around for improved results.

We do this by helping you to:

Quantify your reality

Understand what you’re currently tracking at, and how that translates into a platform for growth.

Implement the change

Effectively implement recommended improvement strategies to see immediate results.

Benchmark against your peers

Gain valuable insight into how your pharmacy is performing against others like you.

Increase sales (conversation) skills

Drive increased revenue by making the most of every single customer interaction.

Identify opportunities for improvement

Identify opportunities for improvement to help accelerate your growth even further.

Continuously improve

Stay ahead of the game by continuing to improve your pharmacy operations into the future.

It’s a difficult environment to play in right now.

As you know, the profitability of Australian retail pharmacy has never been under more pressure. While research shows that the most common approaches contemplated by owners in response is to cut costs (wages), ramp up generic substitution, or simply do nothing to change, these approaches tend to have some quite adverse consequences of their own.

However, as the industry continues to mature and customer engagement becomes the differentiating factor, winning pharmacies will compete on their ability to provide valuable health advise and convert this to revenue and margin growth.

The Next Level is part of the ‘Health Destination team’ working together with the PSA to help you become a Health Destination Pharmacy. Click here for further details about the trial and why you MUST join us and become a leading Health Destination Pharmacy.

Take your first step towards the successful pharmacy of the future.

The Next Level Pharmacy System - April 2017
Get in touch to learn how!

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