On average, more than 55% of a script customer visit to a pharmacy is spent idle, not engaged with any staff.                                                                  How does your pharmacy compare?

We’ve done the math on pharmacy performance, and it boils down to one very troubling reality: for every moment a customer is left disengaged, you are leaving money on the table.

But there’s a flip side to that. By making some quite specific changes, you can expose some quite significant opportunities to drive reduced cost, increased customer satisfaction, and higher revenue.

All too often however, it can be hard to know where you stand, let alone what to change and how to improve. That’s where we come in. With more than 6 years of experience helping leading Australian pharmacies optimise their processes, we’ve developed a clear process to help you make the most of each and every customer interaction.

Everyone thinks they are the exception. But chances are, you’re not!

We’ve been able to highlight to numerous pharmacies exactly where their gaps exist, and then take pleasure in helping them turn those around for improved results.

We do this by helping you to:

Quantify your reality

Understand how your forward pharmacy service measures up, and how that translates into a platform for growth.

Implement the change

Sustainably implement recommended structure and strategy improvements to see immediate results.

Benchmark against your peers

Gain valuable insight into how your pharmacy is performing against others like you.

Increase sales (conversation) skills

Drive increased revenue by making the most of every single customer interaction.

Identify opportunities for improvement

Identify opportunities for improvement to help accelerate your growth even further.

Continuously improve

Stay ahead of the game by continuing to improve your pharmacy operations.

It’s a difficult environment to play in right now.

As you know, the profitability of Australian retail pharmacy has never been under more pressure. While research shows that the most common approaches contemplated by owners in response is to cut costs (wages), ramp up discounting, or simply keep on keeping on, these approaches tend to have some quite adverse consequences of their own.

However, as the industry continues to commoditise and customer engagement becomes the differentiating factor, winning pharmacies will compete on their ability to provide valuable health advice and convert this to revenue and margin growth.

How do we get you there? Here’s “The Next Level Pharmacy System” at a glance.

Pharmacy Staircase Model Feb 2019

Pharmacy testimonials