138% increase in the duration of proactive health & medicines counsel to OTC customers (to 51s)
2% improvement in script processing efficiency (to 3m 49)
60% increase in forward orientation of Pharmacists (to 27%)
66% increase in non-script health category products purchased per 100 script customers (to 45.0)
24% increase in non-script health category sales per script customer transaction (to $23.49)
The Next Level’s disciplined approach to helping us convert the scored opportunities into change of a structural nature and also the strategy around HOW we would get our pharmacists out the front was very helpful. They got us to the point where it’s up to us now to do it.