Project Initiator:

Will Pulbrook, Franchise Owner

Assignment Period:

June 2011 – July 2013

Quest Business Need:

We recognised that we were missing opportunities in the corporate market due to a lack of sales skills and training in our Property Managers, Sales and front line Customer Service staff.

The Next Level Business Solution:

The Next Level set up a training program across three role types to better identify, seek, capture and follow up corporate leads. As the training progressed, we recognised that we lacked a sales system to support the staff’s growing skill set. The Next Level progressively supplemented the training program with sales system structures such as a sales pipeline, account plans, partnership plans and scoreboards and trained the staff to use them.

More recently, and as a reflection of how our sales system has developed, The Next Level wrote the specifications for the cloud-based CRM system.

The Results So Far:

To date this has proven to be a great investment as our Front Office teams are developing some great skill sets/confidence in yield management, importance of value adding, and closing techniques. Our staff are also really coming together as a Quest team should.

We have found that with this consistent monthly coaching we are seeing some real tangible benefit to our staff and our three Quest businesses.

Looking Ahead:

The Next Level has completed its commission for us in helping to move us forward in sales capability. As we review the next phase of our business needs and growth, we know that The Next Level offer a highly flexible service that can adapt to meet the changing needs of our business, should we need their assistance again.