“A very informative and intensive training system that will take a while to implement fully in store but has already changed my way of thinking when I am talking with a customer…Doing this I can see results …it reinforces change in my approach with every customer.”

“If you take the time to embrace the program, do the work required and understand that this is a program that requires behavioural change, so will not happen overnight, but with regular training and support it is going to have a big impact on your bottom line overall.”