Converting the checking process to customer conversation:

• List the process steps
• Write the conversation

The TRAPS conversation features a diagnosis and a consultation:

From diagnosis bridge to consultation:

Diagnosis

• Situation questions
• Open with open questions
• 1-3 more questions to diagnose
• Make / confirm diagnosis
• Provide “pearl of wisdom”
  • Diagnosis
  • Counsel
  • Intervention
  • Compliance check

Bridge

Consultation

1. Treat condition
2. Relieve symptoms of condition
3. Alleviate side effects of primary med
4. Prevent condition
5. Support wellbeing

Apply the 4 skills to conduct TRAPS consultation

Diagnosis

• Situation questions
• Open with open questions
• 1-3 more questions to diagnose
• Make / confirm diagnosis
• Provide “pearl of wisdom”
  • Diagnosis
  • Counsel
  • Intervention
  • Compliance check

Bridge

Consultation

1. Treat condition <-> Spin the right questions, toc the questions the right way -> fab the right solutions, larf any objections
2. Relieve symptoms of condition <-> Spin the right questions, toc the questions the right way -> fab the right solutions, larf any objections
3. Alleviate side effects of primary med <-> Spin the right questions, toc the questions the right way -> fab the right solutions, larf any objections
4. Prevent condition <-> Spin the right questions, toc the questions the right way -> fab the right solutions, larf any objections
5. Support wellbeing <->  fab the right solutions, larf any objections

The TRAPS conversation model