Four meaty conversations with Heads of Sales last week provoked me to lament that many such sales leaders continue to struggle to reinvent the function of their sales teams to address the permanent change in their customer relationship world, at this time, now approaching 10 years since the GFC effected that change.  The four chats […]

As pharmacy owners, staff and other stakeholders, you’ve been crunched again with the latest October PBS reform cuts.  How to offset the loss financially whilst maintaining the primary focus on providing great customer service and more complete solutions for their health concerns?  Despite the fanfare around 6CPA trial programs and the burgeoning menu of professional […]