Google TED talks … Click here and you will find a nice, sharp, 5 min presentation on the 5 keys to successfully negotiating any change management journey.  How do we apply models for change like this to pharmacies that have not successfully completed the change we keep hearing is critically urgent? According to the clip, […]

As I traipse up and down, back and forth this big country of ours, enjoying my coffee conversations with pharmacists/owners as I go, I am repeatedly struck by the cost (wage) cutting mindset as a necessary course of action to the downward pressure on profitability.  I do not believe that most of the folk I […]

First , you will need to define and articulate your new forward pharmacist service model at the dispensary. Then get the fundamentals of the structural change underway, which will require physicals; people; process; product (the 4Ps). Then overlay the fundamentals of the strategy change. Convert customers to stay -> convert stay to engaged -> convert […]

This is THE new golden triangle.  There are five main steps to tailoring your forward pharmacy model Benchmark your resourcing to operate the health section of your pharmacy – both absolute level and % mix by role type Set your “min:max” levels accordingly – what is the minimum and the maximum number of staff by […]