Pharmacists in Australia are facing unprecedented levels of change, much of it imposed on them by the external environment, including PBS reforms and Community Pharmacy Agreements (CPAs). Key findings by Glenn Guilfoyle from The Next Level and Bruce Annabel from JR Pharmacy Services found that participants reported benefits to themselves, the pharmacy, their staff and […]
In the media – Pharmacy
New data presented for the first time to Australian Retail Pharmacists at the recent APP 2014 congress reveals some sobering statistics and benchmarks. This data, collected by real time, on-site observations focused on dispensary workflows and customer engagement across some seventy retail pharmacies over the past two years. “Yes, some of the numbers are stark”, […]
Independent research by Glenn Guilfoyle and the team at The Next Level has shown that delegating logistics to the back of house and getting pharmacists out the front engaging with customers can add significant value to your business.
“I don’t have time to forward dispense!” vs “I don’t have time not to!” The KordaMentha Industry report of February pulls no punches (ref 1). Retail pharmacy industry is in a maelstrom, due largely to the twin forces of the discounters and PBS reform. One of the numerous recommendations, all too clear and oft reiterated …….. [...]
The following article was published in the Australian Journal of Pharmacy, July 2014. “The best way to predict the future is to create it.” Abraham Lincoln’s famous statement is particularly appropriate to community pharmacy at this challenging time.
The following article was published in the Australian Journal of Pharmacy, May 2014. There is growing pressure on pharmacists to provide an array of professional services, dispense prescribed medicines and engage and educate customers. AJP investigates how behavioural change might just be the key to customer loyalty and making a profit.
See this article as it was originally published in the Australian Journal of Pharmacy here. Remember the cute little anecdote from the Stephen Covey classic, The 7 Habits of Highly Effective People? The one about the cadre of machete cutters cutting their way through the jungle. The cutters continuously figure out ways to cut more methodically, and in […]